Customer Credit Management
The Customer Credit Management screen displays all customer credit accounts and funding source credits accounts including accounting strip information and the ability to edit the account information (as long as you have the applicale permissions set on the Profiles screen). The Customer Credit Management screen also contains the Transaction History tab, which displays customer credit and funding source credit transaction history.
The Account Management tab displays all customer credit accounts and funding source credits accounts including accounting strip information and the ability to edit the account information.
1. From the Accounts Receivable menu, click Customer Credit Management.
2. Click the Account Management tab.
3. To search for customer or funding source credit accounts by customer, enter the Customer ID in the provided text box.
4. You can also search by Facility in addition to or instead of the Customer ID by selecting all applicable facilities from the corresponding pull-down.
5. Click Run Report.
The Account Management displays the Customer, Facility, Customer Credit amount, the Funding Source Credit amount, the Debit Account, the Credit Account, and the accounting strip.
6. If you have the applicable permission, you can edit the accounting information for each student by clicking the corresponding pull-downs and making your selection.
You can enabled the Edit Customer Credit Accounts permission via Setup > Profiles > Accounts Receivable.
Changes save automatically.
The Transaction History tab displays customer credit and funding source credit transaction history.
1. From the Accounts Receivable menu, click Customer Credit Management.
2. Click the Transaction History tab.
3. Select the Facility from the corresponding pull-down to filter the Transaction History by facility.
4. Enter the Receipt Number in the provided text box to filter the report by receipt.
5. Enter the Invoice Number in the provided text box to filter the report by invoice.
6. Enter the Transaction Number in the provided text box to filter the report by transaction.
7. To generate the Transaction History report based on a specified Date Range enter the start and end date in the provided text boxes.
8. Enter the Customer ID in the provided text box to filter the report by customer.
9. Enter the staff ID of the user in the Created By text box to filter the report by the user who created the transaction.
The Created By and Voided By fields supports numeric values only; therefore, in order to conduct a search based on the user who created or voided the transaction, you must enter the user's assigned Staff ID.
10. Enter the staff ID of the user in the Voided By text box to filter the report by the user who voided the transaction.
11. Click Run Report.
The Customer Credit Transaction History report displays the Transaction Number, Invoice Number, Receipt Number, Facility, Customer, Paid By, Type of transaction, Created By, Created Date, Voided By, Voided Date, and the Amount.
The Paid By column displays the customer's name if customer credit was used, and displays the Funding Source's name if a Funding Source Credit was used.
12. Click the Transaction Number link to open Transaction History information via Point of Sale.
You have the ability to save your report before or after running the report. Click the floppy disk icon to name and save the report.
a. Name the report and click Save.
b. You can also click the Trash Can icon to delete saved reports.
c. To edit a Report Name after saving, select the report, then click the Blue Arrow next to the Trash Can.
d. In order to generate a saved report, select the saved report from the pull-down; your report will generate automatically.
Click the Excel icon in the Export section to export the table of data to an Excel spreadsheet, which can then be saved to your computer.
Click the Printer icon to print the table of data.
If there are multiple pages of data, click the Prev and Next buttons to sift through pages. You can also enter a number in the Page text box to jump to a page.
Click the Filters button to filter data and apply filter rules.
a. To add more than one filter to a column, click on the green plus sign.
b. To delete an added filter, click on the red minus sign.
c. Select the gray arrow for additional filtering rules.
For more information, see Filters.
You can sort data by clicking on any of the headers. Click once for ascending results; click twice for descending results.
Use the Filter text box located in select pull-down to quickly find a selection. Begin typing the name or number of the data in question to pull it to the beginning of the list.
Click the Check all visible link to select all options in the pull-down. Click Clear selected to remove any selections made in the pull-down.
